EZInvest offers a variety of payment methods including credit and debit cards, e-Wallets, Bank Wire transfers. (Payment methods is a hyperlink to payment methods page)
You should note that we do not accept cash deposits.
Limits are set by the payment providers individually. The minimum/maximum for each method can be found in My Account. (My Account is a hyperlink to my account page)
You can find full details on your transactions in the CLIENT AREA by following the steps below.
1. Go to ‘Monetary Transactions’. (transaction history is a hyperlink to monetary transactions page)
2. Find the relevant transaction.
3. Click on the transaction ID number.
The deposited currency corresponds to the account currency.
In order to deposit funds you need to have completed the questionnaire first.
1. Open the Deposit funds page within section in My Account.
2. Choose your preferred deposit method and click ‘Deposit’.
3. Select the account you wish to deposit funds into and complete the necessary fields.
4. Confirm your deposit details in the next page.
Some additional steps may be asked from your payment provider.
It usually takes a few seconds to a few minutes.
If we need to request and verify additional information then the processing time might be longer.
Please note that EZInvest is not liable for any delays caused by a 3rd party payment processor.
All deposits made during the weekend/bank holidays will be processed according to the standard processing times for each payment method.
Yes, however you will need to send us an to email explaining the reason for this. Our company always wants to comply in accordance of the AML laws.
Yes, you will need to firstly upload or email us the following:
1. Joint Account Form
2. Account holders’ identification (ID) documents
3. A recent copy of a Bank Statement clearly stating the account holders’ names and account number.
4. Payment confirmation from the specified account.
If the funds are deposited through the shareholder’s personal bank account then:
If you are the sole shareholder: The deposit can be processed, but the withdrawal must be sent back to the same bank account as that which made the initial deposit.
If there are several shareholders with holdings above 10%: We need written consent from all shareholders. Once written consent is received then the funds will be processed. If a withdrawal is requested, the funds must be sent back to the same bank account as that which made the initial deposit.
No, we do not accept third-party transfers. The name of the sender must match the name used when registering with EZInvest.
After completing the steps outlined in ‘How to deposit funds into my account?’ you will be redirected to your bank’s page where you will be asked to provide some additional information.
If this is your first deposit via Credit/Debit card you will need to upload or email a clear color copy of the front of your credit card in order for us to process your request.
The following information should be visible:
1. The card-holders name (This must match the name used during registration).
2. Name of issuing bank
3. The last 4 digits of the card number (all others must be covered).
4. Credit/Debit card expiry date.
After completing the steps outlined in ‘How to deposit funds into my account?’ you will be re-directed to your selected E-wallet’s website in order to approve your transaction.
Please note that some e-wallets may require additional details.
After completing the steps outlined in ‘How to deposit funds into my account?’ you will be given details on how to proceed with an online payment or transfer from your bank account to EZINVEST bank account.
Once the transaction is complete, you will have to upload or email the payment confirmation showing the following:
1. The bank account number.
2. Bank account holder’s name (this should match the name used during registration).
3. Payment details.
Your transfer should be processed within 3-5 business days from the date the funds were sent from your account. If your deposit takes longer than 5 business days please contact us.
Please note that EZInvest is not responsible for any additional bank charges.
This is extremely rare since EZInvest absorbs all the standard charges. There might be a rare possibility due to additional charges made by your payment provider/bank. If this is the case, you should contact your payment processor for further clarification as we do not have access to third-party service systems.
1. Go the Withdraw page within the ‘My Account’ section.
2. Select the payment method and click ‘Withdraw’.
3. Select the EZInvest account you wish to withdraw funds from and complete the necessary fields.
4. Select a reason for withdrawal and click ‘Submit’.
Withdrawals must be made in proportion to the deposits according to the payment method used.
Your withdrawals must be transferred to the same card, e-wallet, bank account used for deposit.
All withdrawal requests are processed by our Back Office Department within the same business day, however the time required for the funds to be transferred to your account will depend on the payment method used.
You will need to email us an official document from the card issuer stating that the card was cancelled or lost and we will then inform you on how to proceed.
Yes, provided that you have sufficient free margin on your account to cover the withdrawal and any extra fees that may occur.
You can calculate your free margin here.
If this is your first withdrawal, you should ensure that the withdrawal is made to the same card used to make your initial deposit.
If your e-wallet has already been verified, your withdrawal will be processed automatically.
In order to withdraw you will need to verify your bank account by uploading a bank statement showing:
Contact our support team via email or live chat and we will assist you.
Your request was possibly declined because of one of the reasons below:
– Card not active for online activity
– Payment declined by card issuer
– 3D security (Credit/Debit Card)
– Incorrect card details
– Insufficient funds
– System Error
– Invalid email/user name (E-wallets)
– Wrong account number
– Incorrect currency (Bank – wire)
– Wrong purpose of payment (Bank – wire)
– Transaction rejected by bank
– Incorrect recipient name (Bank – wire)
If you need any further clarification please contact your Account Manager or Customer Support.
Your request was possibly declined because of one of the reasons below:
– Insufficient balance.
– Incorrect details.
– Insufficient free margin to cover open positions.
– Payment method used for withdrawal is different from the one used to deposit.
– Withdrawal amount exceeds deposit amount (Credit/Debit Cards).
– Withdrawal doesn’t cover payment system charges.
– Additional information requested was not provided.
– Third-party transfer request.
If you need any further clarification please contact your Account Manager or Customer Support.
If you haven’t received your funds, then you should contact our support department via email or live chat in order for us to assist you with your inquiry.
The EZInvest trading name is authorized and regulated in various jurisdictions.
Sanus Financial Services Limited (https://world.ezinvest.com/) with registration number 2020/659426/07 and registration address at 17 Midas Avenue, Olympus, Pretoria, Gauteng 0081, South Africa is authorised and regulated by the Financial Sector Conduct Authority (FSCA) with License number 51523 dated 10/6/2021.
Sanus Financial Services Limited currently does not offer its services to users from certain jurisdictions, such as the United States of America, Islamic Republic of Iran, and Democratic People’s Republic of Korea (DPRK).
Risk Warning: CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.
IMPORTANT NOTICE
Based on your selection you will register for an account with Sanus Financial Services which is authorised and regulated by the Financial Securities Conduct Authority (FSCA), South Africa.
Sanus Financial Services falls outside the European regulatory framework and is not in scope of(among others) the Markets in Financial Instruments Directive(MiFiD) II. In addition, there is no provision for an investor compensation scheme.
Before you proceed, please confirm that the decision was made independently and at your own exclusive initiative and that no solicitation or recommendation has been made by Sanus Financial Services or any other entity within the group.
