FAQ

Do you have questions

General

EZInvest has offices in a number of cities and countries, for more details please refer to our Contact us page.

You can contact our Customer Support Department for any questions you may have regarding any part of your experience. From registration, to downloading your platform, to accessing your trading platform, etc.

Monday to Friday: 9 AM GMT+2 – 10 PM GMT+2

You can contact us by calling +27 210 548 369 , via Live Chat, or by email support@ezinvest.com

EzInvest is the trading name of Sanus Financial Services (PTY) Ltd, a financial services company subject to the regulation and supervision of the Financial Sector Conduct Authority (FSCA)  with registration number 2020/659426/07, FSP number 51523 and authorization date 10/6/2021

You can find out more in our REGULATION page.

Trading with a regulated broker ensures:

– Transparency.

– Security.

– Accountability.

– We only work with reputable financial institutions and liquidity providers.

– Strict anti-money laundering procedures.

The EZInvest brand was launched in 2014.

EZInvest abides by a strict regulatory framework. All client funds are held in segregated accounts , ensuring that your investments are secure at all times.

Full details on the protection of your funds can be found here.

We also guarantee that all necessary precautions are taken to keep your details secure.

Paying taxes is your personal responsibility. Please reference the legislation governing your region or seek independent advice.

Only if it is required by regional legislation and/or regulations.

All documents relating to our business relationship can be found on our POLICIES page.

Support

Request Support

We’re here to help. No matter what financial questions you have, we’re here to work with you on your terms.

Headquarter
South Africa

Location
17 Midas Avenue, Olympus, Pretoria, Gauteng,0081 South Africa

Phone
+27 210 548 369

Email
support@ezinvest.com

Compliance email
compliance@ezinvest.com

Getting Started

My CLIENT AREA is your personal gateway within EZInvest where you can open trading accounts, download trading platforms, upload your verification documents, deposit and withdraw funds and much more.

Follow this link 

Enter your information.
Enter your promo code (if available)
Click ‘Register Now.’

If you receive this message then it means that your number or email was already used to register with EZInvest.

If you’ve forgotten your password, you can follow the steps to creating a new password here.

You should note that you are only allowed to open one EZInvest account. You can open additional trading accounts and access other products and services the CLIENT AREA.

In the email you received shortly after your registration. If you didn’t receive this email, check your spam email or use the password reset service.

You can reset your password in 3 simple steps:

1. Login to your account
2. Click on your profile icon at the upper right corner
3. Select Personal Settings, then Change Password

You can amend the name by sending us an email to support@ezinvest.com explaining why you wish to change it and attaching a copy of your identity document. We will then contact you regarding the status of your request.

You can amend your residential address by sending us an email to support@ezinvest.com with a copy of your proof of residence document attached. We will then update your profile.

Once you become a verified client, you will have access to all of EZInvest products and services. Verify your profile by uploading clear colour copies (mobile photo or a scan) of the following documents:

1. Proof of identity – passport, national identity card or driving license
2. Proof of address – bank/card statement or utility bill. Examples of documents which can be provided are:
Water/gas/electric/internet/telephone bill.

Please check the following before uploading:

1. That the size of your document does not exceed 25MB.
2. That the file is in one of the following formats: gif, jpg, tiff, png, doc, docx and pdf.
If the error message persists you can send your documents to support@ezinvest.com

Once you upload all your documents, it can take up to 20 minutes during working hours to 24 hours to verify your profile.

If your (utility) bills are not in your name, you can send us a copy of a recent bank statement which can be generated through your mobile banking app (no more than 6 months old) to use as your proof of address.

If you do not have any of the above, please provide us with an official document that states your name and residential address or send an email to support@ezinvest.com

The Client Questionnaire is a short questionnaire which will give us an understanding of your experience in the financial markets and your knowledge of the risks involved. The Questionnaire ensures that you are given access to the leverage, products and services you are most suited for.

The Client Questionnaire is necessary in order to open a trading account and to ensure that we limit your exposure to risks through leverage.

EZInvest offers a variety of fixed leverage depending on the asset and the account type. You can check the account types here for more information. You could also be eligible to apply for a  recategorised as an elective professional.

Our educational section offers a variety of educational material that can help you get a better understanding of Forex and CFD products, as well as the risks involved in trading.

Deposits & Withdrawals

EZInvest offers a variety of payment methods including credit and debit cards, e-Wallets, Bank Wire transfers. 

You should note that we do not accept cash deposits.

You can find full details on your transactions in the CLIENT AREA by following the steps below.

1. Go to ‘Monetary Transactions’.
2. Find the relevant transaction.
3. Click on the transaction ID number.

The deposited currency corresponds to the account currency.

In order to deposit funds you need to have completed the questionnaire first.

1. Open the Deposit funds page within section in My Account.
2. Choose your preferred deposit method and click ‘Deposit’.
3. Select the account you wish to deposit funds into and complete the necessary fields.
4. Confirm your deposit details in the next page.
Some additional steps may be asked from your payment provider.

It usually takes a few seconds to a few minutes.

If we need to request and verify additional information then the processing time might be longer.

Please note that EZInvest is not liable for any delays caused by a 3rd party payment processor.

All deposits made during the weekend/bank holidays will be processed according to the standard processing times for each payment method.

Yes, however you will need to send us an to email explaining the reason for this. Our company always wants to comply in accordance of the AML laws.

Yes, you will need to firstly upload or email us the following:

1. Joint Account Form
2. Account holders’ identification (ID) documents
3. A recent copy of a Bank Statement clearly stating the account holders’ names and account number.
4. Payment confirmation from the specified account.

All About Trading

1. Login to your account
2. Select ‘trading platforms accounts’ tab within the My Account page
3. Click ‘Open now live account’or ‘free demo account’ accordingly
4. Fill in the required details and click ‘Submit’.

No. Only the person who registers for the account can trade.

In the My Account section you can see all your live, demo investment accounts.

As many as you wish under the subaccount options.

You can find a full list of all the Trading Instruments we offer our home page.

You can find full information on our Account types page.

IMPORTANT NOTICE

This page/website is not directed to EU clients and falls outside the European
regulatory framework and is not in scope of (among others) the Markets in
Financial Instruments Directive(MiFiD) II.

By continuing you acknowledge to view content provided by Sanus Financial
Services which is authorised and regulated by the Financial Securities Conduct
Authority (FSCA), South Africa and that the decision was made independently
and at your own exclusive initiative and that no solicitation or recommendation
has been made by Sanus Financial Services or any other entity within the group.
IMPORTANT NOTICE

Based on your selection you will register for an account with Sanus Financial Services which is authorised and regulated by the Financial Securities Conduct Authority (FSCA), South Africa.
Sanus Financial Services falls outside the European regulatory framework and is not in scope of(among others) the Markets in Financial Instruments Directive(MiFiD) II. In addition, there is no provision for an investor compensation scheme.

Before you proceed, please confirm that the decision was made independently and at your own exclusive initiative and that no solicitation or recommendation has been made by Sanus Financial Services or any other entity within the group.

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